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2012-09-19 at 6:00 PM

Flood fallout: Residents still dealing with damages from May disaster

By Jamie Smith, tbnewswatch.com

It’s been an exhausting few months for residents in Thunder Bay who were hit by May’s flood.

Spofford Street’s Barb Lang cleaned up six feet of sewage from her basement. Partially insured, she used the money to rebuild a bedroom for her son because she was told a furnace would be covered by the city.

But as the temperature begins to drop and winter around the corner, she’s since been told that’s not happening. The damage was estimated at $50,000.

“I have no furnace in my house right now and I can’t afford to buy one,” she said as she fought off tears. “Nobody seems to help. They all say they’re going to do stuff and I’m just getting nowhere. I don’t know what to do anymore.”

Lang said her family has been using electric heater and even the stove to try and heat the home.

“How many times can you put your oven on?

“I’m getting really, really upset because nobody’s out there to help anybody anymore.”

She’s going to try and apply for whatever she can through the city’s disaster relief fund. But in the meantime, she wonders what families will do for heat once winter comes.

“I’m getting really ticked because I think the first thing on the agenda is for the city of Thunder Bay to get everybody furnaces,” she said.

A few doors down, Harry Duczynski is getting ready for his newborn baby to get home. He and his girlfriend were living in the basement when the flood hit. Everything they owned, including things bought for the baby, was destroyed by waist-level sewage that poured into the basement form the toilet and shower for two straight days.

“Everything we owned, literally everything she bought for the baby,” he said taking a break from painting the recently renovated walls Wednesday afternoon. “The only things that we could save were above waist level or what we carried up at the beginning.”

His father John, who owns the house and lives on the main floor, can’t get insurance because of a previous flood in 2008. He’s had to borrow money from family and take whatever help is available to rebuild.

Jennifer Koval-DeFranceschi had insurance for her North Brodie Street home. But it still left her paying a $1,000 deductible. Then there’s more than $2,000 worth of stuff that wasn’t covered.

“That’s still not right. I should have been 100 per cent covered,” the single mother of two said. “How could something like this happen?”

Both Lang and Koval-DeFranceschi blame the city for the damage, which was caused when the Atlantic Avenue Sewage Treatment Plant backed up. Koval-DeFranceschi has signed on with a class-action law suit to try and get her losses recouped. Lang hasn’t decided yet. Duczynski said what’s done is done.

“There’s no real point in signing on,” he said. “The city’s going to do what they can to help and other than that it’s out of their control. There’s no real reason to go and sue everybody for it.”

For Lang, it’s been a difficult time. People tell her the stress has changed her.

“When you lose everything you have how could you just keep a happy face all the time.”


 

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Comments

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jimmyboy says:
May I suggest she contact Mayor Hobbs...after all he did bring a mattress to the fellow who lived in a basement apartment on James Street and he was camping out in the back yard with his dog.!

Lets see if the mayor will bring her the much needed furnace....if not I might be able to reach out and touch some kind hearted local business supply company that I have done business with over 35 years.!
9/19/2012 7:00:00 PM
Sui Generis says:
5 children in residence here. No furnace, no hot water tank, and none in the foreseeable future. There are a lot of us.
9/19/2012 7:32:42 PM
educator says:
And yet you have the money for wants like the internet.

I believe in giving a hand up, not a hand out.
9/19/2012 10:59:04 PM
Sui Generis says:
I'm a web developer. The internet is not a want in my household, it's my mode of employment.

9/20/2012 9:53:17 AM
hopper says:
I have a really hard time feeling sorry for people who just neglected to do the responsible thing and cover their families with an insurance policy, especially instead of coverage you bought cigarettes and expensive electronics.
I feel bad for kids who have to live in these homes but where were the parents when they were not being responsible...
9/20/2012 8:30:22 AM
Sui Generis says:
Did you READ the article!?! Many of the ones still suffering HAD insurance!
9/20/2012 9:54:02 AM
CJ says:
Not the proper kind or not enough.
9/20/2012 12:40:21 PM
hopper says:
I sure did read it, and I was an insured floodee who lost a huge hunk of cash. Paid insurance for over 25 years, cut my own corners where I had to for years and know what it is to sacrifice. What I don't think is right are people crying "poor poor me" who CHOSE to go without proper insurance (tenants!!!) and now expect others to pay for what they neglected to have at least partially covered because they wanted other things. I'm talking about peoploe who have beenon these boards touting smokes, electronics, brand name clothes, toys, etc and couldn't bother to be responsible for their own items and childrens' well being.
That said there are tons of people out there who were genuinely severely budgeting who should be helped FIRST. I have two neighbours, both elderly, who we've been pitching in to help.

Also, for anyone else still needing a furnace heated words was right, ClowDarling all the way. Did a fantastic job, hard working guys.
9/20/2012 8:53:23 PM
Jenn89 says:
Excuse me. But we had FULL coverage and STILL no furnace. NONE. Also, many insurance companies wacked around the bush calling it an act of God. So dont sit here flat out saying you have a hard tgime sympathizing. I hope youre nice and toasty in your house right now because WE are no and we had FULL coverage, flood and SEWAGE and we STILL have no heat, our ducts havecnt been cleaned. And I've got a sick little boy in here and NO ONE is helping NOT EVEN the Red Cross, so get off your high horse and offer help? clothing donations? heaters? People like you disgust me. Insurance or not these are PEOPLE and the city is FULLY responsible for what happened we should be able to trust our city not expect them to leave us in the cold and our children!
9/20/2012 11:19:29 PM
Jenn89 says:
3 Children here and a 6 month old on puffers, which also has to have doses frequently because of the cold. a SIX month old! Also, its gotten so cold that I have to crank my ovan to get it heated in here! This is absolutly awful. I want to know where all the Red Cross money went, when I called them and asked them for help I was told it's too late. Too late?! Are you kidding me? Chris Watson, please dont give up on us in this lawsuit. We need someone who'll stand up for all these families and children literally left in the cold :(
9/20/2012 11:16:10 PM
wayne says:
"Applications for the program [Safe Home Program] ended on Aug. 10 and was offered to those who had no or inadequate insurance. About 463 victims of the flood registered and city officials say all of those who applied have returned to their homes."

At a cost to responsible taxpayers/homeowners/renters which will far exceed $3 million.
9/19/2012 8:02:34 PM
Sui Generis says:
Those suffering from the flood were ALSO responsible taxpayers/homeowners/renters.
9/19/2012 10:32:09 PM
keep it real says:
Right now I'm sitting on first ave freezing my ass off!
300 bux for a kerosene heater and a 367.00 Hydro bill as I wait for the insurance company to descide wether My loss and damages are covered or not.
Seems sewer backup isn't always sewer backup, I will call you back next week bla bla bla (never happens) from the out of town adjuster they brought in
I'm thinking bout flyng to London Ont to stay with him in his nice warm hiouse instead of sitting here freezing and waiting ....
wawa sucks !!!!!!
9/19/2012 8:10:57 PM
woggy says:
I to was affected by the flood, I am truley sorry to hear about peoples loses. Wow, $50,000 in damages seems to be rather high!
9/19/2012 10:12:05 PM
peas08 says:
This is ridiculous. Anyone without heat should be put up some where. There must be some place these poor folks can go, even just for the nights for a warm bed. Truly heart breaking.
9/19/2012 10:36:08 PM
gone for good says:
Perhaps Chriss Watkins can pony up and buy a furnace or two. He seems to have all the answers.
9/19/2012 10:46:07 PM
tbay99 says:
Cigarette's or insurance...guess some people made the wrong choice!
9/20/2012 1:53:09 AM
jonthunder says:
If the city was or will be found liable it needs to do the humanitarian and responsible thing and step up to the plat now with concrete help; or, simply stop being a city.
9/20/2012 1:57:23 AM
tiredofbull$ says:
We have families that still are waiting for help from the Thunder Bay's Sewage Plant Fiasco but Alderman Aldo Roberto is more worried that a sister city hasn't called, have any of sister cities even helped out at all regarding the Sewage Plant. Or some other aldermen now might want to flip flop on Municapal Golf Course because of a few people who do not want to see it closed. The city has more important things to worry about then sister cities and golf course's, if these people feel so touched by Municapal they should buy it with there own money and run it as a private course so that this city can spent money on water & sewer upgrades, roads, policing ,etc.. All levels of government have to get out of the sports and entertainment business and leave that to private companies.
9/20/2012 2:52:34 AM
Despicable_Me says:
I also have no furnace, concerned having a cold baby and toddler. We call the insurance company once a week, and they just tell us to wait. It's getting cold, I'm glad I had a friend let us borrow her space heaters. But it's not cheap to run. That's awful to have no hot water and no furnace, running the stove for heat is dangerous. Why is it so hard to install furances in a timely manner? I'm tired of being cold or paying big bucks for space heaters, and it's just going to get colder. Eventually I feel we'll have to stay with family because our house will be too cold to live in. I know there are many others worse off, but insurance companies, and the city need to get on it. Thunder Bay isn't known for kind mild winters!
9/20/2012 4:00:20 AM
DougMyers says:
Call BS on that.

YOU have a choice as to who completes the work on YOUR home. Insurance companies cannot dictate who does the work. Reputable companies in town know this and will start the work and deal with your insurance company on your behalf.

If there is a discrepancy in cost then an appraiser is called in to mediate the costs.

Insurance companies cannot just drag their feet on these issues. Start calling up the list of supervisors until you get things moving. If they blow you off ask for their supervisors name and number.
9/20/2012 10:19:00 AM
loudmouth101 says:
perhaps we need a "walk thru" of the affected areas to find out exactly where the truth lies. A good group would consist of city council, a few TBay Police officers and a few members of our media.
9/20/2012 6:35:51 AM
Tbaylifer says:
The Government should have had the money to help these people instead of the system that has people panhandling for a disaster relief fund. They would have their furnace or anything else that's needed by now. Sad system.
9/20/2012 6:48:40 AM
elvis2010 says:
The government would have stepped in a long time ago if it weren't for one problem. It wasn't Toronto that was flooded out, it was a city in Northwestern Ontario!

I wonder if Duluth is having the same problem getting help from their levels of goverment like the people up here are. Does anyone know about that?
9/20/2012 9:28:59 AM
Don't let the man get u down says:
Jennifer, I hope something happens soon for you. We too have been overburdened by the May 28 flood; we have insurance however our experience in dealing with our local broker and the adjuster they contracted from out of town is awful to say the least. The little company that grew seems to have forgotten about the ones who got them there.... Our first claim ever after 25 years with the same company was approved, however to the lowest bidding contractor from out of town. The problem is no chance of seeing them until early 2013. We have the option of contracting it out locally however the difference in the costs will not be covered. This results in individual battles with adjustors as they wear you down until you’ll just settle for anything so you can move on. Best of luck to everyone who have been affected by the May storm.
9/20/2012 7:42:15 AM
heated words says:
I know this couple who opted to get an on demand hot water/on demand heating thats all in 1 unit. They had a boiler, not a forced air furnace before the flood.

They paid the difference from what the insurance covered & now has the most advanced furnace Ive ever seen!!

It hangs on the wall(which is great if the area ever floods again) and is the size of a dehumifier, its just amazing its both thier hot water source & thier heating source for the house in such a small package!

If I ever upgraded my furnace, I would upgrade to the exact same on demand boiler unit that they have, or one like it...I think it's a NTI Trinity Combination Boiler, which is rated @ 150000btu, which is 98% efficent for thier small 2 bedroom home. JUST AMAZING!

-great work by CLOW DARLING btw! $12k total!!



9/20/2012 7:59:52 AM
tsb says:
Wave of the future. Eventually this technology will be less expensive than the traditional furnace/hot water tank set up.
9/20/2012 5:17:14 PM
Chief says:
This is utterly ridiculous, its almost October and NO furnaces.. Its such a shame that the almighty $ is taking priority over people getting their houses a little warm. Alot of the work would have been completed, its all this paperwork that goes untouched by the companies.
9/20/2012 8:40:53 AM
Chief says:
People who have 100% insurance shouldn't be waiting behind those who didn't have insurance. Thats just wrong...
9/20/2012 8:42:34 AM
localdog says:
Let me guess, if you were the captain of a ship you'd ignore the "women and children first" rule to save your own hide, right?
9/20/2012 2:57:42 PM
buzzerd says:
It's a bad situation that she and others are in but really we aren't talking a lot of money here 2 or 3 thousand dollars for a furnace? That is nothing compared to the money required to raise a child so personally I wouldn't have children or buy a house if I couldn't afford to maintain either.
9/20/2012 8:47:12 AM
arjay says:
i do believe, that we have a city admin. that has its' head in the sand(sewage?), and hopes this situation will disappear(which it wont)!!
with Winter approaching, people in need should be an emergency priority, and the Civic stickhandling should STOP!!
9/20/2012 9:00:34 AM
Steven says:
Come on city of Thunder Bay! Get these people the help they need! NOW! If not, it is likely they will just end up getting more in the end as they jump on board that insane class action lawsuit. $5000 now vs. a whole lot more later? I vote pay it out.
9/20/2012 9:01:57 AM
educator says:
Someone jumped on a different soapbox. What happened to the fiscal responsibility you always seem to be championing?
9/20/2012 11:14:16 AM
Steven says:
UMMMMMM..... read my comments again: i'm on the same soapbox.

Its called FISCAL RESPONSIBILITY AND COMMON SENSE.

You'll notice that I suggest that the city should be quicker to payout where required. By doing so, they will DIMINISH the total amount they actually pay out in the end. Being sued for the money will cost them many times the cost to give money to individual families up front.

Next time, try reading twice if you don't understand the first time.
9/21/2012 12:12:29 AM
rugerbunny says:
We have insurance, and insurance is covering everything. (bless them) I am now 6 months pregnant. We were told we were a priorety as we were expecting. I did quite a bit of footwork on my end to consistantly remind the insurance company, and the construction company that I am pregnant and do not wish to have drywall dust flying while having a newborn at home - they are new lungs afterall. Being freindly and less demanding can aid you emensly. They have almost started painting. Yesterday, I called our furnace installer to see where on the list we are - not to yell at the secretary demanding my furnace (she explained that many people belive this works although the list is out of her control) after chatting with her I learned that we will have our furnace installed next week. We were also with out hot water for a while, (maybe 2? weeks) however we called reliance and they set up a hot water tank for us. I recomend calling and asking the city, or your insurance, where you are on the list.
9/20/2012 9:02:29 AM
huh says:
If people have insurance and are still waiting to deal with their companies then that is the fault of the insurance company and NOT the city. We had flood damage, not as severe as others, and were completely taken care of, refund and all, within a month. If your insurance is giving you the run around, file a complaint. But don't blame the city for your insurance being jerks.
9/20/2012 9:57:50 AM
cfrank says:
I was also a victim of the flood, and had no serious problems dealing with my insurance company. I agree with Rugerbunny, I had to constantly stay on top of the insurance company and initial clean up, however it got done. I spent 16 hours the day of the flooding manually pumping stuff out of my basement, it wasn't fun at all, but it did save my furnance and hot water tank. I feel for those people right now that up in the air with uncertainty, in is frustrating to say the least.
9/20/2012 9:58:54 AM
Sui Generis says:
Then you were extremely lucky. We spent the first 2 days bailing our basement out as well, but the circuit board to our furnace was an inch from the floor. It was shot the second the water reached 2 inches.
9/20/2012 10:30:28 AM
tbdoc says:
I was not affected by the flood and do have a working furnace however, I have not as of yet had to turn it on. I don't think anyone is in any danger of freezing to death just yet.
9/20/2012 10:17:18 AM
HelenaHandbasket says:
Its sad to see how some of the people feel they are "holier than thou" because of their ignorance of the situation some of the flood victims are in. Some had insurance, some didnt have enough, and some didnt have any. I dont think it is up to you to pass judgement on those who need help financially to get back on their feet. I have watched for months now, people posting comments on here, calling us down because we cant afford to rebuild our lives without help. Yes I am one of those people who need help, but does anyone stop and think of why I need the help? I had insurance but sadly I didnt have the sewage coverage. I opted to discontinue that portion because I have a special needs child who takes up a lot of my money and I need to cut corners where possible to pay for the many trips out of town for the many surgeries she has indured. I didnt opt out to pay for cigarettes or booze or whatever else some posters accuse of all of! We need help and I dont feel we need to chastised for it.
9/20/2012 12:10:36 PM
CJ says:
If you cancelled your sewage coverage then it's your own fault. Should of used common sense.
9/21/2012 11:27:15 AM
ReallyTB says:
Ok did anyone else really read the article.. this woman said she had partial coverage and opt'd to make a bedroom rather than get a furnace. The city stated that the money would not be coming fast...this was stated in the town hall meeting I was in. So wouldn't logic state, hey lets get a furnace, and then when the city can reimburse me, i can make a bedroom!
9/20/2012 12:28:09 PM
keep it real says:
some of the commentsI've read are sooo insensitive and just plain stupid
This flood was devastaitng, people lost a lot and are now still waiting for help. Critisizing them over internet or cigarettes or lack of insurance is B.S.
You havnt had to turn your furnace on yet??? Who cares do you have young children or are you just some cheap loser that feels better commenting on other peoples misery
"should have bought insurance instead of cig's"
I have insurance, I do not smoke but I am still being jerked around by my insurance company I am waiting for a furnace to be installed at my own expense. I am on the Citys disaster list but have to wait for my insurance company to finish first.
Clearly from what I have read there is a huge difference between insurance companies in how they are handling this, I will be changing as soon as this mess is sorted out. My heart goes out to those without insurance, anyone that is so pathetic they have to critisize them are nothing but losers

9/20/2012 1:35:09 PM
dudelebowski says:
So in other words, the partial coverage she had in the house she used to build the room, knowing fall/winter are seasons, and decided not to go with the warmth. This is why you should fully cover your house, considering this isn't the first time Tbay has flodded (my lifetime yes, but a google search shows a big flood I think in the 60s). Considering even northwood is built on a pre-existing swamp, I wonder if water could be near.

Also, please cancel any subscription services you do not need right away (TV< Internet) or even quit smoking if you do. Why not have trouble dropping a habit, rather than having trouble keeping warm.

Also the people that have insurance, that is fully covered aren't having that much problems, sure calls here and there, but it's been getting done. If you're having trouble, you're probably not covered for what you pay.
9/20/2012 2:20:33 PM
nvjgu says:
In the past 5 days I have installed 5 furnaces. Three of those houses were empty not even a chair to sit on, Yes that means nobody lived there. And to boot the gas meters had locks on them so I coulnt fire them up. Shook my head to think there are people out there with no furnace.
9/20/2012 6:35:46 PM
Whodo says:
The CITY HAS THE MONEY SITTING IN
'RENEW THUNDER BAY FUND'.
THERE IS 30 MILLION DOLLARS SITTING IN THIS FUND.
THERE ARE PEOPLE WHO NEED HEAT AND HOT WATER. WHAT IS WRONG WITH YOU PEOPLE HERE???
TAKE 5 MILLION AND MAKE IT 15 MILLION THANKS TO THE GOVT. 3-1

I CAN NOT BELIEVE PEOPLE ARE NOT DEMANDING THIS ACTION. COMMISSO GET ON IT!
BOVA CAN WAIT FOR HIS MULTIPLEX.

I'M EMBARRASSED TO SAY I'M FROM THIS CITY. HOW CAN ADMIN.AND COUNCIL JUST SIT ON THIS MONEY AND LET PEOPLE SUFFER LIKE THIS. IF WE DO NOT DO THIS WE WILL ALL BE PAYING IN THE END.
9/20/2012 9:17:50 PM
sad state of affairs says:
It is sad that there are people without furnaces in the east end. I have a sister-in-law who lives around the affected area. She had a hot water tank within the month and had a furnace in July. She was renting her units from reliance.
I am wondering why those without furnances aren't approaching reliance to have a rental furnace or hot water tank installed? I think if renting a furnace ment getting one right away and being able to heat your house then what is the problem? I also know a lot of people who have yet turned on their furnaces. I, myself have yet to turn ours on and the coldest our house has gotten is 15.5 degrees.

As for dealing with your insurance company, be polite and you might get somewhere. All of the insurance companies and adjusters are trying to do their best. Remember they are just finishing up with all the hail claims from last year too.
9/21/2012 10:02:08 AM
dwb says:
Just goes to show how incompetent city council really is.
9/21/2012 11:53:11 AM
collie says:
WHY is sewage backing up in peoples homes being called a FLOOD????????????? really this was human error NOT NATURE!! a BRAND NEW un-manned Facility losing power and NO back up kicking in for SOME reason CAUSED this to happen. Who ever okayed this facilities operational status is RESPONSIBLE for this FUBAR and City Hall should be DOING everyting possible to get the people back to a living standard in the areas affected......I AM shocked to find out people dont have heat!!!!!!!!! Oct. is just around the corner and that means SNOW is on its way. this is borderline negligence that this is still going on almost 6 months later!!!!!!!!
9/27/2012 12:30:53 AM
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