TBayTel Green Tec Recycling Event 2013
Aboriginal Initiatives
Mallon's Corporate Impressions
Marlin Travel
Framing & Art Center
T. Bay District Health Unit
Chainsaw Centre and Equipment
News
Click here to see more
Subscribe
Community Calendar
Click here for full listings.
Poll
Polls are not available.
Polls are not available.
View Results Past Polls

Market Research

Do you own your own home?
Who's Modo
User Submitted Photo Gallery
Submit Your Own Photos
Email
2012-09-20 at 11:20

TBayTel expands

By Jodi Lundmark, tbnewsawtch.com
View larger pictures
Understand exactly what repairs are being doneMINUTE MUFFLER for fair prices & a clear explanation of the work being performed. 677 Memorial Avenue.Click here for details

The City of Dryden has approved in principle the sale of Dryden Mobility customer assets to TBayTel.

Dryden city council received an offer from TBayTel at a special closed council meeting on Sept. 19. Council also agreed in principle to a separate offer from Bell Alliant for DMTS's landline and Internet assets for $4.5 million.

Since the deal isn’t finalized yet, TBayTel president and CEO Don Campbell wouldn’t disclose any details of the agreement.
The move west to Dryden made sense for the company, he said.

“We have cellular service across Northern Ontario from Manitoba all the way to Sault Ste. Marie, so this is not a new, unique, momentous move for us into this area,” Campbell said.

“We’re already there and providing a full suite of services, mobility services particularly, into that region.”

Campbell said they’d be bringing Dryden customers the best coverage across Northern Ontario as well as international roaming and access to features like handsets and price plans they don’t have access to now.

The advantages for TBayTel include access to least one tower, if not more, in Dryden, which will improve its service in the area.

“We’re looking forward to inviting and having these customers of Dryden’s enter our fold, so to speak, and be a part of the offerings we do provide,” said Campbell.

“This is just another example of our investment in our neighbourhood,” he added.

Dryden mayor Craig Nuttall stated in a press release issued Thursday morning that it made good business sense to consider TBayTel’s offer and its potential benefits to the City of Dryden.

“Dryden Mobility has been a great asset to the City of Dryden but now is the time to consider what is best for its future in light of increased competition and technological changes in the telecommunications sector.”

Bell Alliant president and CEO Karen Sheriff said the potential acquisition of DMTS’s landline and Internet assets makes competitive and financial sense to them.

“We serve all of the communities surrounding Dryden, so this is a natural fit. We look forward to bringing our experience in providing modern, reliable and affordable telecom services to the residents of Dryden,” she said in a press release.

Dryden city council has scheduled a public meeting for Sept. 27 at 7 p.m. at the Dryden Regional Training and Cultural Centre. More details will be provided during the meeting on both the TBayTel and Bell Alliant offers.

The sales will be up for final approval at a special open council meeting yet to be scheduled.





 

Click here to submit a letter to the editor.
iCar

Click here to report a typo or error

Tbnewswatch.com(81)

Comments

We've improved our comment system.
educator says:
Ooops... "Dryden Mobility’s landline and Internet assets..." should read "DMTS landline and Internet assets..."

Landline and DSL are fixed link technologies.
9/20/2012 11:31:13 AM
Just sayin' says:
Why would we pay money for DTS when they are, get this, losing $3.66M a year! They should have paid Thunder Bay to take them, now we are saddled with their liabilities. Dryden residents must be thrilled. Seamless transition, just ask Rogers customers how that went... Just making more upset customers wanting to switch over to Bell. When is this idiot CEO leaving, plus wipe out the board who approved this non-sense.
9/20/2012 11:53:35 AM
Wolfie says:
Maybe they did. We don't know what the deal is yet.
9/20/2012 6:30:33 PM
panzerIV says:
Now time to bring LTE to Thunder Bay. Instead of rolling it out to everyone at once. Do it slower.
9/20/2012 11:54:43 AM
trent says:
TBayTel needs to work out the bugs in their current network before even thinking about rolling out LTE. There are still major coverage issues within Thunder Bay city limits. I am almost positive you will see Bell rolling out LTE here before TBayTel.
9/20/2012 12:50:45 PM
Just sayin' says:
This acquisition only makes sense if in Tbaytel's exit strategy they get bought out based on how many customers are on their network because their assets (other than cell tower land value, not the towers themselves) are useless.
9/20/2012 12:01:28 PM
n00n says:
Did Dryden Mobility use 'tin cans on strings'?

That's the only way that selling to TbayTel is an upgrade...
9/20/2012 12:21:06 PM
anon says:
at least tin cans on strings are reliable
9/20/2012 12:45:42 PM
debt collector says:
You must be really proud of your "tin cans on strings" line, it's all you ever use.

Most guys who work in the publishing industry tend to be a little more creative.
9/20/2012 3:31:54 PM
n00n says:
I don't follow. Publishing industry?

I thought it was funny and appropriate.

Good luck with your acting career.
9/20/2012 5:35:20 PM
Just sayin' says:
Dryden telephone service has lost $8M in the last four years, this past year it lost $3.66M. The residents of Dryden must be extatic to know they won't be saddled with this debt year over year.
9/20/2012 12:52:08 PM
jimmyboy says:
This is comical at best...one would think if you could not agreed on a total package...then you would walk away from the table...that is what you get when you have a C.E.O. that came with a electrical engineering background in the pulp and paper industry.!!!

Leaving me with the burning question...who hires these people in the first place.!
9/20/2012 1:32:38 PM
debt collector says:
Uh because the future isn't in wireline technology and given Snyder financial situation I'm will to bet the systems need a lot of tlc and a large cash infusion to keep them running.

DMTS only showed a small profit in landline and DSL of just over $100,000 last fiscal year, hardly worth the investment in a dying technology.

Plus tbaytel probably gets some frequency in the deal which they'll need going forward.
9/20/2012 3:20:07 PM
Tom Sanderson says:
Damn Jimmyboy!
With the hate on you have for everything and anything and the wealth of information you posses you could run the country.
Why not get on the campaign wagon and show the world how it's done? Other than that, take a pill as you are just driving yourself crazier.
9/21/2012 10:54:44 AM
keiths31 says:
Good for TBayTel. If DMTS makes money and can add to TBayTel's assets, why not?
9/20/2012 1:37:59 PM
Wolfie says:
Except it doesn't make money.
9/20/2012 6:34:49 PM
yoyoma says:
“Our goal will be to ensure a seamless customer transition to our services,” Riiiiiiight, just like the transition from Rogers to Tbaytel was "seamless"
9/20/2012 2:13:20 PM
preston says:
it is easy to do what one wants when there is no competition, I do believe it is against the law to have a monopoly! There is no freedom of choice when it comes to tbaytel.
9/20/2012 3:15:42 PM
tsb says:
It's not TBayTel's fault that Rogers gave up their customers here to access TBayTel's network to avoid having to build towers all over NWO. It's not TBayTel's fault that Bell waited until this summer to start building towers here. It's not TBayTel's fault that Telus hasn't bothered investing in NWO.

It's the CRTC's fault that our telecommunications sector is so strictly controlled, and monopolies so strictly enforced.
9/20/2012 5:24:13 PM
educator says:
So many wrongs...

Bell started construction in Sept or Oct 2010, not last year.

It's Industry Canada who oversees cellular not the CRTC.

Tbaytel didn't buy any spectrum in the last auction Shaw, Bell and Telus bought all that was available. It's not tbaytel's fault Bell took years to start deploying it. It's not tbaytel's fault Telus hasn't decided to use theirs and it's not tbaytel's fault Shaw decided against launching a cellular division.

Educate yourself, that way people in the know won't laugh at your opinion.
9/20/2012 6:06:52 PM
Wolfie says:
Telus and Bell share towers. Bell builds them in the east, and Telus builds them in the west.
9/20/2012 6:34:06 PM
educator says:
Not true at all. Both companies own infrastructural across the country. Whoever told you this fable is not a very goo story teller.
9/21/2012 11:08:17 AM
Wolfie says:
If you were to Google "Bell and Telus partnership", you would see that my "fable" is quite true. For instance, the first result is:



I guess the Financial Post isn't a good story-teller?

If you need further proof, check out the coverage maps on the respective websites. They are basically identical in terms of HSPA coverage. Any difference is due to one map being updated before the other... usually Bell's map is updated to include new towers faster.
9/21/2012 8:20:53 PM
educator says:
According to you, Bell owns absolutely no cellular infrastructure in the West and Telus has absolutely none in the East.

Care to explain why the HSPA infrastructure in Saskatchewan and Manitoba was built by Bell and not Telus? Last time I looked, they were both Western Provinces.
9/22/2012 12:20:28 PM
Wolfie says:
You're way off topic here with your straw-man argument. Did I saw "absolutely no" or are you putting words in my mouth?

The bottom line is that Telus and Bell share towers for HSPA service, and Bell primarily builds them in the east, and Telus primarily builds them in the west. This is because Telus is the descendant of the legacy phone companies in BC and AB (BCTel and AGT) and Bell is the legacy phone company in ON and QC, and through Aliant acquired the maritime companies. MB and SK are different, because they have their own legacy phone companies, which are still in existence. For the purposes of my comment above, BC and AB are western, ON and east are eastern, and MB and SK are central (the centre of the continent is near Winnipeg). You'll note that I didn't comment on towers in central Canada.

So when I responded to the comment above criticizing Telus for not building towers here, I was saying that they didn't need to, because Bell had already done it for them.
9/22/2012 1:37:04 PM
debt collector says:
I call your bluff and you back peddle. Thanks for invalidating your initial statement.
9/23/2012 6:43:29 PM
Wolfie says:
It's called clarifying.

Also, are you "educator" or "debt collector"? Why the need for two logins?
9/24/2012 7:55:12 PM
debt collector says:
Not one in the same, I meant to reply to one of CGA's comments and replied to your comment in error.

9/25/2012 3:34:49 PM
tbayguy009 says:
Educator you need to look in the mirror and repeat your own comment.

"Educate yourself, that way people in the know won't laugh at your opinion."

People get smarter by being given options, the time to assess those possibilities and the freedom to choose. Not 'educated' by force.

Please leave the education system entirely (if in fact that is what you do) if your best arguement revolves around some 'need' to put someone else down. The public really doesn't need instruction like that. Google narcissism. You have commented in the defense of TBayTel with clear prejudice for a long time.

While you may value your opinion, I wouldn't pay to be educated by the likes of you, just because you have a diploma on your wall.

This just lends to the arguement that many institutions are diploma mills, which many industries don't respect. Ask the educated un or under-employed.

It is not what you say, but what you do. Somehow you demand credibility because you are an educator.

Kudos
9/24/2012 7:37:15 AM
Tiredofit says:
Actually a lot of it is and was TBayTel, they blocked, attempted to block, filed complaint after complaint with the CRTC on every occasion they could when it came to competition, big or small. I know this first hand. They play very dirty and will do several underhand things to beat and or wipe out competition in this town.

9/20/2012 10:20:03 PM
jumpstartpc says:
I am not really "tiredofit" and I want to apologise for all my negative comments about tbaytel and their wonderful employees. They are a great company that does a lot of good for the citizens of Northwestern Ontario.

I also want to come clean and admit I know nothing about the company or it business practices, everything I have written has been my own personal opinion.

It is my sincere hope we can mend this fence and work together again in the future.
9/21/2012 11:35:46 AM
tiredofit says:
Good luck Dryden Residents! (You'll need it).... I though Campbell was out of the picture?

This is the same company that claimed it would be all better by September... first time I tried responding to this was on my iPhone, but the connectivity was lost..
9/20/2012 5:41:23 PM
Nitesky says:
Great. My phone doesn't ring and the call goes to voicemail. My wife's phone and a friend's phone do the same thing. TBayTel should iron our the kinks in its "service" before it tries to take over the world
9/20/2012 6:42:39 PM
dee16 says:
LOL this is more of a joke then the service itself.
9/20/2012 6:58:49 PM
spacko says:
It doesn't matter what Tbaytel says or does because they have no credibility left with the public. Everyone has suffered through sub-standard cell service for long enough, and once Bell opens on Oct. 3rd there will be a mass exodus.
9/20/2012 8:09:20 PM
gotti says:
if you know anybody in dryden, better call them now while you can still get ahold of them
9/20/2012 8:50:41 PM
tannharr says:
Excellent point! The ONLY reason why TBayTel had the monopoly for so many years is because our forefathers were the only ones willing to make it a city owned utility, the largest in Canada. To this day, Rogers didn't want to expand their coverage and invest in Thunder Bay, which is why they formed a deal with TBayTel. It's not like TBayTel FORCED Rogers' CEO to sign on the dotted line! Bell could have been here years ago, and yet again, chose NOT to invest in the area. They didn't see it as a viable market! So don't blame TBayTel for offering us something that we wouldn't have if it wasn't for them!
9/20/2012 10:12:55 PM
anonanon says:
"We’re looking forward to inviting and having these customers of Dryden’s enter our fold, so to speak,..."
fold n.
1. A fenced enclosure for domestic animals, especially sheep.
2. A flock of sheep.
hahaha, that's just baaaaaaad
but it speaks for itself
And why does the CEO look so startled, puzzled, stunned all the time ???
Mailbox?
Password?
Sorry you were having trouble...goodbye!?
9/20/2012 11:09:19 PM
bluejaysfan says:
I am glad to see that the city of Dryden has rid themselves of a business that they were not capable of properly running. The customers in Dryden will now get the service they deserve and their taxpayers won't have to burden anymore losses. Good move for Tbaytel as well...
9/21/2012 12:53:23 AM
Marak says:
I still CAN'T send a text from my office building right downtown without getting a "try again" message on my phone!!! How about fixing the crap service in Thunder Bay first BEFORE expanding?
9/21/2012 7:13:21 AM
beardoggins says:
Wow, another system for them to mess up. Fix the existing system first then expand. The only reason i see for this is to secure the monopoly and force rogers customers to convert to Tbaytel's more expensive plans.
9/21/2012 8:46:54 AM
kbecker says:
Has anybody actually looked at the Bell Mobility Call plans, voice plans, and text plans on their website? I was surprised to see that for the value, they are actually a lot more expensive. Im sure they will have great introductory deals like Shaw does with Landline and Internet, but end up being more expensive than TbayTel after they are locked in. I was also surprised to notice, $35 Annual System Activation fee on Bell Mobility, where TbayTel does not, AND Bell Mobility locks you into a service contract whether you own your phone or not. If you think Bells network is going to be better when this "mass Exodus" happens, your wrong. Their network will become congested with consumer whores that seem to have this warped belief that you cannot live without the latest Iphone. Get real people, its a cell phone. What whatever did you do before we had cellphones? probably lived just fine.
9/21/2012 10:55:13 AM
canadaboy2000 says:
Instead of expanding again, make sure that my cell phone works when I try to make a call.
If you can do that, then expand.
9/21/2012 1:00:14 PM
analyst1 says:
Hey "kbecker", I'm guessing you live in the boonies and a cell phone is not important to your lifestyle. However, a significant portion of our society relies on them for their jobs these days. Life without cell phones was "fine" 20 years ago but that is not the world we live in today - whether we like it or not. It is not about having the "latest Iphone" It is about being able to conduct a simple phone call without the call being dropped and then getting an "all circuits are busy" message. Tbaytel is grossly incompatent and running a barely up-to-date mobility system. We pay for service that we do not get. That is zero value.
9/21/2012 2:27:15 PM
kbecker says:
Also, if it was not all about the latest greatest smart phone, android phone, phones with TV, games, angry birds etc, then everybody would have a flip phone, or still activate CDMA digital phones. CDMA is a bit of a dying technology, but you can still walk in and activate a digital phone that always had very reliable service. But noooo, people want an iphone for "reliable service in todays world". As a business, of course tbaytel is going to sell the latest tech toys on the market, how would a telcom survive in this days market without doing so, but its the consumers who choose what they want to do, and we have all been sadly influenced by commercials and clever marketing, go activate a digital phone and watch all your dropped calls and signal strength disappear. If you told everyone that complains about tbaytels network that if they did this, their problems would go away, nobody would want to give up their precious smartphones, afterall, they have the highscore in angrybirds right?
9/22/2012 3:25:05 PM
Wolfie says:
I think email on your phone is a lot more important to most people than Angry Birds. You can't get email on a non-smart phone.

I'm not sure what your argument is. People are unreasonable in expecting adequate service in exchange for their monthly fee?

You might be right that people could get by without 3G service. But if Tbaytel is going to sell 3G service, then that's what they should provide.
9/22/2012 4:09:41 PM
CGA says:
Tbaytel is the North Korea of telecom. Never in my life have I experienced such a simple minded monopoly. As a previous rogers customer ... I have had nothing but issues since I moved to Thunder Bay. I have gotten about 21 different excuses as to why this is. Will they change my phone or upgrade (as it's now due) ... no. Not unless I change my plan (which is 30 dollars more @ tbaytel!) ... True rip off artists. They then proceed to tell me that my plan is too good ... and that honouring the terms wouldn't be fair to other customers of theirs. Well, then maybe you shouldn't have accepted thousands of peoples contracts. STAY as far away from this provider as possible.
9/21/2012 5:51:44 PM
debt collector says:
Classy. Never in my life have I experienced such a such a simple minded individual with a "me" attitude.

The reason tbaytel is $30.00 more is you weren't paying what your Rogers plan was worth to begin with.

I'm betting you used your "charm" to manipulate some minimum wage customer service person into giving you retention credits. Those credits were given to you by Rogers, not tbaytel.

You can always port to Bell or Telus and see if they'll honour you credits, but I'm doubting you'll get very far with them either.

Tbaytel chose to honour your Rogers rate, with 30 days notice they could have forced you to change to one of their plans, but they didn't.

Here's some FREE advice for you, life isn't all about you and your self-importance!
9/22/2012 12:44:24 PM
CGA says:
Yes! The North Korean spokesperson/supporter leading by a "classy" example! Couldn't even respond with legitimate facts about Tbaytel to back up your tall tale claims? Instead you resort to personal attacks. Obviously you skipped persuasive writing class when mom and dad tossed you out!

Seeing as how you cannot read plain English

1)There is no competition in Thunder Bay, and Tbaytel refuses to take responsibility for their network issues.
2)"Me" Attitude? Yes. When I am paying for something, "I" ... "ME" expect to get that service. Only in THUNDER BAY, would someone argue otherwise.You see in the real world when you don't deliver- you don't get paid. Not something your feeble mind can grasp.

I think someone has someone has a severe case of sour grapes. Attacking students - and a generation of people! Tell me, have you ever left Thunder Bay?

1)Your ignorance precedes you - quit while you're ahead
2)The whole idea that I owe Tbaytel something... lol. Can't wait til Oct 1st.
9/22/2012 10:05:53 PM
CGA says:
Who made you the plan cost king/queen? Right. Your from Thunder Bay. The centre of the universe. Hate to pop your bubble, I really do.

Yes, I used my charm to manipulate people. With Bell i'd be saying 15 dollars more. Turn down that thinking process before you have an aneurysm. Regardless of the customer appreciation credits I received... Guess what Mr./Ms. Spokesperson, if you're going to ACCEPT thousands of existing contracts by another provider (ABSENT THE CUSTOMERS CONSENT), you better damn well provide me with the same service at the same rate. Who the hell are you to get involved in MY life and tell ME what i'm going to pay and what plan i'm going to be on? Disgraceful. Again, North Korea. You're basically saying Tbaytel has the sole right to charge me what they want absent any terms listed in a contract I never signed with them... and that I should be "lucky" , for the terrible service I receive because I should be paying $30 more... for crap service.

Fail


9/22/2012 10:25:40 PM
CGA says:
Legally no. Tbaytel COULD NOT have forced me to change to anything. Please consult the CRTC as I already have. Your monopolistic sphere of influence does not stretch very far.

So why did I stick with tbaytel? They were legally obligated to honour my plan! But of course, the consistent issues with their troubled network is tough to ignore. You see, when you're on a business phone call and you must redial 3 times in 20 minutes ... you know there is a problem. Sure! We'll fix you phone ... but you can't keep your plan! Sorry, am I not a tbaytel customer? Was this business decision not in your best interest? I owe you nothing. You made the decision. Not me. You preach that I am now your customer , and so on. The onus is on YOU, to fix the service I pay for. YOU chose to admit Rogers customers with their respective plans. It is NOT for you to judge how much mine is, or what you think "i should" be paying. Move if you don't like it ... or simply "welcome" more competition :)
9/22/2012 10:35:19 PM
debt collector says:
Looks like I struck a nerve, should I expect a call from "mommy and daddy?"

The CRTC has nothing to do with cellular pricing nor service. The "proof" you posted on tbaytel's facebook page clearly pertains to home phone service, not cellular.



If you bothered to read your original Rogers contract you will see your TOS can be changed at any time.

Tbaytel has no obligation to provide you with anything other than the 2G Edge service Rogers provided. The fact you can use 4G is a courtesy tbaytel extended to you. They could have and in my opinion should have restricted you to the Rogers footprint.
9/23/2012 6:57:50 PM
CGA says:
Your persuasive writing techniques have not improved though I can see you did not resort to attacking the entire student population in Thunder Bay. Congrats.

The CRTC is an independent organization which investigates and acts as the mediator between telecom companies and their customers. Nowhere did I say they have the power to change pricing - but they do have the power to influence companies based on services being provided. Put down your bag of cheeses and give them a call.

Thanks for making an excellent point on my behalf. Yes, my original rogers contract, the one which is sitting in front of me currently. Nowhere on this contract does it state what you just wrote.

As for using the 2G edge network - I use it predominantly now for phone calls because it's the only reliable service in Thunder Bay!

In my opinion you should be shipped off to manage the North Korean branch of Tbaytel.

Explain further why customers should have to pay more for crap service. You're on a roll.
9/24/2012 11:11:43 AM
debt collector says:
Part of my job involves knowing what I'm talking about, it prevents people from lying to me.

Time to call you out. Here's the Rogers TOS -

"If a change to a Month-to-Month Service or a Term Service entails an increase in your obligations or a decrease in our obligations and if you do not accept such a change, you may terminate the affected Services without a Cancellation Fee (as defined below) by sending us a notice to that effect no later than 30 days after the amendment takes effect."

I know for a fact tbaytel granted customers 45 days to cancel if there billing was not the same. Now before you go off stating no one told you this, let me point out it's your responsibility to read and understand the TOS, it's not up to the provider to hold your hand and guide you through it. If you don't understand something, it's also up to you to seek clarification.
9/24/2012 9:23:32 PM
CGA says:
I'm actually a very reasonable person. But your half baked rogers citation means nothing. The fact is it does not solve any legitimate issues people raise here. Your lawyer jargon doesn't mean much to the consumer. Understand this. If your policy was infallible, there would be no need for the CRTC. The issues I expressed stretch far beyond "my" cellular problems.

Again, I suggest you check the tbaytel facebook page and the other comments you lambasted above. Do you not get the point? Is everyone here just a Bell provocateur? It comes down to business ethics really.

What you "fail" to understand is that people simply want reliable in city service. Great, you're pioneering this new network for Northern Ontario! You guys reject any issues people raise. Period

Never have I witnessed a commendable comment by you or your colleagues. Always have multiple conflicting excuses for issues experienced. It's ALWAYS our (customers) problem. Tbaytel is not providing said service. Yet , we pay.
9/25/2012 7:24:42 PM
CGA says:
Part of your job also involves customer service and ethical business practice.

Accept the following as fact - issues with your network are not really decadent. I would be in complete understanding had they said from the get go "expect issues for 5 years more or less". Or, "the service up here will never be the same as southern Ontario for such and such a reason". This is never the case. Like I have told you already, we, yes, WE, receive multiple conflicting excuses. On top of that, your colleagues or you, decide to go out of ones way during a telephone inquiry to tell me I should be paying more. One thing they should teach you guys is to not weigh in on things which need not be weighed in on. Sorry, it's just completely illogical. Learn to interact on a public forum absent personal attacks. I have a right to say your service is crap. If you're so confident in the information you provided, leave your name in full so I can follow up. Something tells me your boss wouldn't approve though
9/25/2012 7:35:13 PM
debt collector says:
Why would my boss care that I've made comments about tbaytel issues? We make our living off people who fail to meet their payment obligations to hundreds of different companies.

My boss loves the fact I call BS on people, it allows me to close a lot accounts others weren't able to collect on.

I love your claim that you have read your Rogers contract, then when confronted with information to the contrary you try and invalidate your earlier comment. Clearly not the actions of a reasonable person.

9/26/2012 3:31:01 PM
CGA says:
Your last post highlights everything people need to know.

Your company has a public relations side for a reason. You have no authority to speak on behalf of tbaytel in your spare time and badmouth customers via personal attacks etc. So leave your contact information so that people can follow up!

The icing on the cake was provided in your last message: You simply bragged and expressed elite schadenfreude given your ability to brag about closing the accounts of those who cannot afford to pay their bills. You also made a public announcement stating this is how tbaytel makes their money. Please leave your contact information so we can follow up on these claims - your boss after all will have no problem defending you.

Finally, you for the 15th+ time did not respond to any issue brought to your attention by numerous users. It's the customers fault, period. In your eyes a reasonable person is one who shuts up and pays for a terrible product.

Wait until you're bought out.

Tool
9/28/2012 2:09:31 PM
CGA says:
Here's some free advice for you. Learn how to operate in the 21st century.

If you're going to provide a service ... then provide that service. How dare you even invoke that I should be thankful that my original contract is kept. Typical tbaytel behaviour.

Recent Excuses:

1) Cell phone service isn't perfect...

2) We're upgrading towers in that area (2 years later and consistent issues)

3) (3 weeks ago ...Thunder Centre location said all upgrades complete)

4)Your plan is too good. Nobody pays that. We are too small to compete. (then what about my buddy whose been with you for 9 years and is paying less than I for more?) Rip off artists

REMEMBER PEOPLE ... YOU'RE THE CUSTOMER!
9/22/2012 10:41:29 PM
CGA says:
And to add to my previous comment - I was told that getting a new SIM card will fix my issues. They refuse to give me a new SIM card unless i change my plan (which again costs $30 more) . They used the excuse that their SIM cards are not compatible with my plan ...etc This is a lie. You see tbaytel, if you're going to hire people who are affiliated with the student population in this city, you need to understand that the truth will eventually get out. It takes 10 minutes of configuring.



The Commissioner for Complaints for Telecommunications Services- This link is for any individual who feels they have been unjustly treated by Tbaytel or any other telecom company in Canada. They will follow up with an investigation to see if services are truly being charged absent delivery of services. If you have attempted to rectify these issues (and you are provided with an excuse such as "cell phone service ain't perfect" ...) I suggest you file a complaint.
9/22/2012 12:47:00 PM
RelaxinginMurillo says:
"cell phone service ain't perfect"...

No, it's not. Neither is auto repair service, housing quality or pricing, the food industry, gov't laws, the price of energy, etc etc..

Spend some time reading popular cell phone forums on the net and you will realize that cell antenna placement and customer loading is a problem in small and big cities alike all over north america.

The hspa system here is still being built out. Nothing happens at the snap of fingers. The cdma system still works well for my Bberry, and once the hspa system is 'complete', I will switch to a new phone on Tbaytel.
9/23/2012 8:23:34 AM
CGA says:
Again, only Thunder Bay locals could hold the mentality that the actions of Tbaytel are acceptable and the customer is at fault. My point again is clear. If you cannot rectify the issues with your customers experience given the companies consistent network issues, you compensate them. With Tbaytel, their network issues are your problem and YOU should be paying them more to fix their issues. You don't back a customer into a corner and tell them game over. Of course... people who work 8 hours a day 5 days a week making 6 figures cannot comprehend competition. It's called business. Tbaytel rates are NOT competitive. When their monopoly is popped, they will have an exodus of customers. I have operated in Sudbury, North Bay, Sault Ste. Marie, Timmins and virtually everywhere west absent any problems. But then again, it's my fault that I pay monthly for a cell phone. You know what my favourite part was? When an honest worker told me even a new phone/ S-card would not fix the issues.
9/23/2012 4:06:15 PM
debt collector says:
I was right on the money with my "your self-importance" comment. The real problem here is the "student population" who think everything should be handed to them. You're mommy and daddy have always taken your side and given you whatever you asked for, you've never had to work for anything. I'm betting they are also footing the bill for your schooling.

When I was a student my parents handed me a suitcase and wished me well. I earned what I have in life, no one gave it to me.

Tell me again why you're still a tbaytel customer? On second thought, there's no need to, it obviously because the other companies won't bow at your feet and recognize your "self importance."
9/22/2012 2:38:16 PM
Wolfie says:
He's still a Tbaytel customer because of their monopoly. He already said that.

I agree with a lot of what you posted though. I'm not sure why he is complaining instead of just being happy that he's paying far less than most people.
9/22/2012 4:03:25 PM
CGA says:
Why am I complaining? Why is it so hard for people to comprehend that when a service is not delivered you're NOT FULFILLING YOUR END OF THE CONTRACT! I don't remember signing a contract acknowledging 15 dropped calls a day. I don't remember signing a contract years ago stating "In the event we sell your plan to tbaytel, you must honour and praise them as they almighty" Don't like paying more? Move or get a new number. Your right. The world isn't fair! I was a loyal rogers customer. I like how was basically accused of holding a gun to someones head to get retention discounts but never mind that, how about signing on to consecutive terms and a company GIVING BACK credits to their customers in good will! Imagine that! Yes, something not easily understood by the small minded. The whole idea that someone can be attacked - from my personal to school life , because I highlighted my experience with tbaytel is nothing short of disgusting. So, enjoy your intermittent signal and overpriced plan
9/22/2012 10:15:11 PM
CGA says:
I can be paying 5 dollars a month for all intensive purposes ... if I don't have reliable service in the city, than I don't have reliable service! Charge me $500 or $5 , you're not providing the service and you therefore should not be charging people (regardless of where their plan originated)

As you can see, i'm not the only one. But when someone comes out and speaks out against this crude organization, they are attacked personally. I'd expect nothing less from a bunch of thugs.
9/22/2012 10:51:00 PM
CGA says:
Right on the money with the self-importance comment! Yes, because you know me. Ignorance at its finest. I find there's a lot of that in Thunder Bay, making judgments on people absent any knowledge on them. Everything should be handed to me? What does this have to do with being charged for a service ... and having issues with that service? They refuse to rectify issues with not just me, but hundreds of customers! Yes, when you pay for something , you get the product. So your justification that I just have things handed to me ... and therefore I deserve to be ripped off by Tbaytel and THEIR OWN issues, sorry, doesn't make logical sense.

Bell will honour everything +15 bucks!

Rogers will honour everything as is !

Your comments have inspired hundreds to probably do the same. Thank you for making my point.
9/22/2012 10:46:15 PM
CGA says:
It appears people agree with me over your half baked personal attack.

Congrats on losing even more customers.
9/22/2012 11:17:15 PM
CGA says:
Please outline anywhere in your trashy comment how one explains Tbaytel's lack of interest to sort out hundreds of CUSTOMER issues. Why did they accept thousands of transferred plans? The business deal was more in their favour than not. So again, I owe these monopolistic jokers something for honouring what my plan was for years. Don't think so. Your logic of business is so flawed that nobody takes you seriously.
9/23/2012 10:03:23 AM
hatersGONNAhate says:
@CGA

I cannot believe how terribly incorrect and ignorant you are. TBayTel does not have a "monopoly." Not happy with your service? Koodo (Telus) has had cell phone service in Thunder Bay for years - please, switch.

Oh, I'm sorry. You demand the latest and greatest handsets, so I guess that isn't an option for you. Switch to Bell on October 1st and stop complaining, already.

And before you go ranting and raving about how much a certain entity cares, educated yourself on how much work is *actually* being done, and how much capital is *actually* being spent to correct and work out the bugs in the HSPA system. Idiot.
9/24/2012 12:50:33 AM
CGA says:
Behold, another trashy personal attack on behalf of Tbaytel, congrats on losing ... more customers.

You did not outline how I am terribly incorrect or "ignorant". My position does not fit the definition of ignorant. You just ramble on with trashy personal attacks like a 13 year old histrionic school girl. Koodo is not compatible with any Rogers or Tbaytel device.

Somehow you concluded like a true ignoramus (meaning you do not know me and you're making judgments absent the details I provided) that I require the latest and greatest phone. My handset is 3 years old. I will not be the only one switching to bell or back to rogers regardless of you and your cronies pathetic attempt to paint tbaytel as the holy grail.

And before you go ranting on behalf of an organization that screws its customers, be sure to read and digest the information provided to you first. What part of consistent issues don't you understand?
9/24/2012 10:59:02 AM
CGA says:
Your post is flawed.

Tbaytel representatives this year @ the blues fest stated all the upgrades are complete. But guess what.... not all the upgrades are complete! Strange? Oh I get it, just the area stretching from the northeast part of the city to the airport is having problems. Never mind that being 80% of the city. So let me jump to the final excuse provided for the 10th time - "cell phone service isn't perfect". I'm sorry, there's a reason why real telecom companies such as Rogers and Bell would never say such a thing. You either provide reliable in city service or you don't. AND IN THUNDER BAY, IT'S THE CUSTOMERS FAULT! Then, we will sugar coat your experience and tell you that we want to charge you more for the crap we provide. What was I thinking, what a GREAT DEAL!

Imbeciles
9/24/2012 11:21:11 AM
The Badger Mountain Hermit says:
Local businesses FOR EONS have had the attitude "If you don't like it, go someplace else."
9/24/2012 10:17:17 AM
CGA says:
Hence Thunder Bay is pro NDP and has infrastructure that coincides with the 60s
9/24/2012 11:03:14 AM
realist says:
What does the city being pro democracy have to do with this story?

Only a Conservative with a gimme gimme gimme attitude would try and relate the two.
9/24/2012 1:34:27 PM
CGA says:
It means that it fits in with the "we live in the north so give us discounts" type crap. They are not in the 21st century. As the comments have shown, it's completely alright to pay for something and receive consistent network issues year after year. In case you too have a mental block, that is correct, two years now and counting.

I do appreciate being called a conservative though.
9/24/2012 3:41:44 PM
realist says:
But wait, you're the one looking for discounts... are you a closet NDP supported?

Wait until the Glee Club finds out about this.
9/24/2012 6:17:47 PM
kbecker says:
wow...CGA, please shut up. Change providers then, Koodoo or Telus would be happy to have you, or Bell on October 1st. Your like a loud crying baby in a restaurant.
9/24/2012 1:36:22 PM
CGA says:
See - more TB trash demonstrating their persuasive writing techniques via personal attacks. How old are you?

And it's "you're"

So what "you're" saying is you spell like how I act?

Thunder Bay is changing! It must be driving you people insane.
9/24/2012 6:39:50 PM
stuck? says:
you must be getting paid to troll specific threads on the tbnewswatch forums.

There's no stipulation in the contract saying that you will get 100% effective working service. No company can guarantee that.

They didn't have the 3/4G technology, they need to do work to build the infrastructure, Rogers downgraded their towers because they don't need to service the vast area of NWO that they had before, therefore eliminating some service for Tbaytel causing congestion in heavily trafficked areas.

Did Bell hire you to incite rage into people so they will switch or something?

By all means, everybody jump ship. Better service for me when the time comes!
9/25/2012 1:06:53 PM
kbecker says:
I am pretty sure attacking someone for spelling or grammar errors is not what was being discussed, nor does it make any of your statements correct, and it certainly does not make you any less annoying to the rest of us here. Please give up your ridiculous attempts to get a point across because you are simply to narrow minded to listen to or understand facts.
9/26/2012 12:16:23 PM
Comments for this story are semi-moderated. Read our comment guideline.

Add a new comment.
You must log in to add comments.
Create a new account
Forgot password?
Log In
 
 
© 2013 Dougall Media.