Tbnewswatch Local News
Sunday July 5 2015
5:04 PM EDT
2014-04-01 at 16:12

Tbaytel acquires 2,000 new security customers from Star Security

Jodi Lundmark, tbnewswatch.com
Tbaytel's corporate brand communication manager Katie Crowe says transition was seamless for customers.
By Jodi Lundmark, tbnewswatch.com

Tbaytel has acquired 2,000 new security customers.

The local telecommunications company completed the acquisition of the customers from Star Security Company Tuesday after its company president decided to enter retirement.

Tbaytel's corporate brand communication manager Katie Crowe said they provide the same home and commercial security services Star Security did and after about two months of negotiations, they were ready to incorporate the new customers.

"With the transition of customers, you're looking at making sure their experience is seamless, that they don't experience any loss of service. They won't experience any increase in fees," said Crowe.

"We want to make sure the experience they have coming to Tbaytel is efficient and something they're comfortable with," she added.

Tbaytel has been providing security services since 2007 and Crowe said they were already set up with the equipment and resources needed for the acquisition; they also hired three former Star Security employees. 

Star Security Company had been providing electronic security systems since 1997 in the region.

"We built the success of Star Security by building solid relationships with our clients and I would like to thank them all for their continued loyalty over the years," said president Michael Hunneau in a release issued by Tbaytel.

"Tbaytel is a local company and a trusted partner and I am confident that Tbaytel's security team will continue to protect the things that have always mattered most to our customers."

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dockboy says:
Sandstorm, I doubt Tbaytel paid $5,000.00 per client.
4/2/2014 1:05:50 PM
S Duncan says:
My home and business were with Star. I enjoyed their service for over 10 years at least.

Now Tbay tel?

I will be actively looking for someone else.

I was so disappointed when I got the letters from Star and especially when I got them from TBay tel.

Tbay mismanages their money and I will not support that.
4/2/2014 1:05:18 PM
bttnk says:
"Tbaytel mismanages their money" Perhaps some examples to support this bold statement?
4/2/2014 3:06:40 PM
S Duncan says:
they gave the city how many millions and then had to run and borrow more.

is that good money management?
4/2/2014 3:28:23 PM
debt collector says:
You obviously don't run a business, because if you did then you would realize most companies borrow to finance expansion plans.

Draining cash resources is one of the stupidest thing a business can do, that's why they borrow instead.
4/2/2014 5:12:55 PM
S Duncan says:
They drained those cash resources by giving them away to the city.

you obviously don't read very well because if you did you would have seen that mentioned in my comment.

giving away money then running to borrow some is the stupidest thing you can do. If you ran a business instead of working at a call centre you might know that.
4/3/2014 11:41:31 AM
tbay1983 says:
Dan Dan, You don't even know what you're talking about. The only thing pertaining to security not located in Thunder Bay is the monitoring centre. There isn't one local alarm monitoring centre in Thunder Bay so no matter who your provider is it is not in Thunder Bay. As for laying people off, Tbaytel is one of the few companies growing in the city and hiring people. Is that bad thing?? And by the way, Tbaytel's rate is comparable or better than most other options in the city.
4/2/2014 12:28:06 PM
festus says:
YEA. Monopolisation
4/2/2014 11:04:06 AM
techguy says:
I'm with securtek and we also looked at ADT and Alarmforce who also sell monitoring in the area.

Seems like more than 1 choice to me.
4/2/2014 5:52:14 PM
Armchair tom Brady says:
"With the transition of customers, you're looking at making sure their experience is seamless, that they don't experience any loss of service. They won't experience any increase in fees,"

Yeah, just like the transition of Rogers Wireless customers to the Tbaytel cell network. It was anything but seamless.
4/2/2014 10:45:45 AM
Dan Dan says:
When Tbaytel went into the security business, they laid off all local staff and outsourced the jobs. And they expect us to support them because they are the "local business"? Just as we are looking at preventing this as a province, we should do the same at the municipal level.
4/2/2014 10:14:10 AM
educator says:
Dan Dan, you are wrong. All the folks who worked in the monitoring station, my wife included were were given jobs in the call centre or the retail store at the Thunder Centre. There were no job losses when the monitoring was outsourced.

My wife loves the fact she doesn't have to work overnight shifts by herself anymore.

If you are going to post information, best make sure it's factual.
4/2/2014 11:54:45 AM
keiths31 says:
I have used Star Security for home and business for about a decade. Great company and great service. Enjoy you retirement Mike!
4/2/2014 9:02:04 AM
rootbear says:
Ditto.....great all round, gonna be a hard act to follow. Enjoy Mike!!!
4/2/2014 1:05:13 PM
Kam River says:
With Tbaytel's higher rates, and bad service. Is there any companies left in Thunder Bay, a few years ago they purchased Apex Monitoring.
Does anyone have a recommendation.

There are 2,000 in need of a new Alarm monitoring company.
4/2/2014 8:07:38 AM
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debt collector says:
Congratulations to tbaytel on their continued growth.
4/1/2014 11:38:37 PM
sugar says:
I work for a company who has Tbay tel for security and nothing but trouble
4/1/2014 11:13:44 PM
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thunderbaycouncel says:
my alarm has gone off twice and tbaytel has not sent police nor have I gotten a call to see if everything is alright. all they do is give me refunds. thank god my life wasn't in danger.
4/1/2014 10:54:34 PM
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Baor says:
"Thank god my life wasn't in danger.".....try 911.
4/2/2014 9:49:24 PM
Sandstorm says:
So is this why they needed $10mil from the City?
4/1/2014 10:06:53 PM
bttnk says:
Not directly, but perhaps indirectly. They require a $10M loan in order to support the capital expenses related to expanding and upgrading the wireless network.
4/2/2014 9:54:28 AM
progress now says:
I found Star to be less expensive, and their staff to have less attitude.

Will there be a two tier price regime?

I am in favour of competition and this, I fear, is unfortunate.
4/1/2014 7:42:36 PM
Kam River says:
And up goes the cost and down goes the service.
4/1/2014 6:26:25 PM
sky high says:
More customers means bigger profit means larger dividend towards the Events Centre!!!
4/1/2014 5:45:40 PM
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