JOB SUMMARY
Reporting to the Director of Community Services and Strategic Initiatives, the Manager, Community Services is a key member of the AFS Leadership Team. The Manager will provide both strategic and operational oversight of AFS’ community-based programs, including the Live-in Treatment Program, Algoma Youth Wellness Hub, Parental Model Home, Supportive Housing Program, and Therapeutic Foster Homes.
To ensure our clients receive the right services, at the right time, by the right people, in the right place, it is the Manager’s prime responsibility to promote our culture of care with our staff. When our staff feel valued, inspired, supported, and heard, the best conditions exist for our clients to receive extraordinary service, and AFS becomes one of the best places to work.
MINIMUM EDUCATION & QUALIFICATION
- Master’s degree in the Social Sciences
- Equivalent combinations of training and experience may be considered.
MINIMUM EXPERIENCE AND COMPETENCIES
- Minimum of two years’ managerial experience with live-in care/treatment programs (preferably in a unionized environment).
- Experience overseeing the recruitment, training, supervision, and scheduling of multidisciplinary teams, including front-line staff and supervisors.
- In-depth knowledge of residential licensing requirements, serious occurrence reporting, and
- Occupational Health and Safety responsibilities at a managerial level.
- Strong decision-making skills with the ability to delegate effectively and ensure accountability across service areas.
- Advanced understanding of crisis intervention strategies and relevant legislation, including the Child, Youth and Family Services Act, Education Act, Youth Criminal Justice Act, Mental Health Act, Personal Health Information Protection Act, and Occupational Health and Safety Act.
- Servant Leadership and Emotional Intelligence leadership approaches
- Highly developed client/customer service, conflict, and complaint management skills;
- Advanced communication and engagement skills;
- Excellent report writing skills that reflect critical thinking/analysis;
- Strong troubleshooting skills and ability to capitalize on opportunities (service and organizational);
- Proficiency with computers, devices, and computer software, specifically case management information systems such as EMHware, Microsoft TEAMS, ZOOM, and the MS Office Suite, including Word, Outlook, Excel, and PowerPoint.
- A valid Ontario driver’s license with the ability to travel and use a personally insured vehicle for business purposes;
- Ability to provide services in both official languages (English/French) is an asset.
- Possession of a valid Ontario Class “G” Driver’s License, ability to travel, and use of a personal vehicle.
- Availability to work flexible hours, including evenings and weekends, and on-call.
- Full COVID-19 vaccination.
- Must provide a clean Broader Sector Criminal Record Check.
Please visit us at www.algomafamilyservivces.ca/careers to view a full job description.
Algoma Family Services (AFS) is committed to equity in access to employment and is a diverse and inclusive workplace. We encourage applications from racialized persons, women, Indigenous peoples, persons with disabilities, 2SLGBTQIA+ and Gender Diverse persons, neurodiverse individuals, and others who may contribute to the further diversification of ideas. Applicants who may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.
PLEASE SEND YOUR COVER LETTER AND RESUME TO [email protected] QUOTING REFERENCE #ADM-07-11-01.
