RPN - Access Care Clinic

Position Overview

The RPN in the Access Care Clinic will provide direct support for the Nurse Practitioners at Group Health Centre's Access Care Clinic. The RPN role includes patient care and education, consultation, and collaboration with other members of the health care team. The RPN provides nursing assessment, treatment, and patient teaching while working closely with the providers to assist and provide education, support, and health care to a population of de-rostered patients. In addition, when able and required the RPN will provide coverage and/or nurse support to other offices as assigned. 

Essential Duties & Responsibilities

Patient Care & Assessment

• Greet patients warmly and with compassion, ensuring an excellent patient experience. 
• Assess the patient’s symptoms and medical history, identifying urgent concerns and escalating to the Physician/NP when necessary. 
• Communicate effectively with patients regarding their health concerns, care plans, follow-up steps and scheduling of future appointments, tests, and procedures. 
• Follow standard rooming practices, performing initial patient assessments including vital signs and documenting the reason for visit noting any allergies, medications, and medical history in EMR. 
• Prepare patients for procedures, offering clear instructions and ensuring comfort and safety. 
• Assist physician/NP with exams and procedures as required.  
• Assist physician/NP in providing health teaching, counseling, support for disease prevention. 
• Assist physician/NP with health maintenance and screenings for patients, including immunizations and cancer screenings such as colon, breast, and cervical. 
• Respond to emergencies, providing immediate care and escalating to physicians or emergency services as needed. 

Clinical Procedures

• Administer medications, vaccines, and other treatments via injection or other route as directed by physicians. 
• Collect and prepare samples for laboratory tests (e.g., urine samples, various swabs and tissue samples for pathology) following proper infection control protocols. 
• Assist in minor office procedures, such as wound care, dressing changes, and routine tests. 
• Prepare the room and necessary materials, assisting and providing support during physical exams, medical procedures and clinical assessments 

Clinical Documentation, Record Keeping & Patient Communication

• Prioritize urgent patient communications by monitoring and addressing messages through the EMR, ensuring timely follow-up, while maintaining clear and prompt communication with Physicians/NPs for non-urgent inquiries and updates as needed.  
• Monitor the EMR for electronic messages, prioritizing urgent and high-priority communications. 
• Perform patient verification by cross-checking name, date of birth, and contact information. 
• Maintain accurate and up-to-date patient records, including notes on patient visits, clinical findings, treatments, and care plans within the electronic health record (Epic). 
• Ensure proper documentation of patient assessments, interventions, and outcomes. 
• Update patient records to reflect changes in medical history, medications, allergies, and other relevant details. 
• Process all prescription renewal requests within 24 hours of receipt, ensuring accuracy, compliance with current medical protocols, proper medication selection, and comprehensive documentation in the EMR system before forwarding to the Physician or Nurse Practitioner for ordering. 
• Follow medication-specific guidelines for controlled and non-controlled substances, ensuring proper documentation in the patient's EMR 
• Follow up on all patient calls, ensuring documentation and follow-through on patient communication. 
• Work collaboratively with clerical and nursing staff to ensure efficient workflow in processing referrals, requisitions, and patient forms. 

Administrative Support

• Assist with scheduling patient appointments (when needed) as well as manage patient flow, ensuring smooth office operations. 
• Review and process health maintenance reports to identify patients due for screenings or follow-up visits. 
• Help manage the flow of referrals and requisitions, ensuring timely and accurate submission to the appropriate specialists or service providers. 
• Ensure the timely and organized filing of patient documents, reports, and forms. 

Infection Control & Safety

• Follow strict infection control procedures to ensure patient safety and prevent the spread of infectious diseases. 
• Ensure that exam rooms and equipment are sanitized and ready for patient use. 
• Assist with the maintenance of safety protocols, including checking sharps containers, immunization fridge, and other safety-related tasks. 

Collaboration & Team Support

• Work collaboratively with physicians, nurse practitioners, other members of the healthcare team to coordinate patient care and ensure continuity of care. 
• Participate in team meetings to discuss patient care plans and improve office processes. 
• Provide support to other areas of the office as needed, including assisting with the processing of referrals, requisitions, and forms. 

Required Qualifications

Education, Licensure & Certification

• Diploma in Practical Nursing
• Registered Practical Nurse with a valid Certificate of Registration with The College of Nurses of Ontario (CNO) in good standing
• Current CPR certification and AED competency

Knowledge, Skills, & Abilities  

• Strong clinical skills and knowledge of current nursing practices. 
• Proficiency with electronic medical records (Epic or similar software) is an asset. 
• Excellent communication and interpersonal skills with a patient-centered approach. 
• Ability to work in a fast-paced environment and manage multiple tasks effectively while maintaining a high standard of accuracy and patient care. 
• Excellent critical thinking and decision-making skills. 
• Ability to collaborate well within a multidisciplinary team. 
• Ability to consistently demonstrate GHC's values of respect, kindness, compassion, and accountability in all aspects of work. 

Compensation:

$27.91 - $30.19 

Comprehensive Benefit Package 

Enrollment in Healthcare of Ontario Pension Plan (HOOPP)

Union:

CUPE

Positions:

1

Selection Process:

Please apply through our ADP Career Center by end of day July 2, 2025.

Interested applicants are asked to submit a cover letter and resume indicating their qualifications for the position by the application deadline. The ADP Workforce Now Career Centre includes built-in technology that evaluates applications against job posting requirements and assigns a score based on relevant criteria. Those selected for interviews will be required to demonstrate their qualifications and required skills and abilities as outlined above. Group Health Centre is committed to an application and interview process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Human Resources Department at 705-759-5513. We thank all applicants, however only those under consideration will be contacted.