Position Overview
The Administration Clerk – Primary Care plays a key role in supporting the smooth, day-to-day operations of a busy clinical environment. This position is ideal for an organized and compassionate professional who thrives in a fast-paced setting and is committed to delivering exceptional patient service. The clerk provides essential administrative and clerical support, ensuring accurate documentation, efficient scheduling, and timely communication among patients, providers, and staff. With strong organizational skills and attention to detail, the Administration Clerk helps uphold the values of kindness, respect, compassion, and accountability while contributing to the delivery of high-quality care.
Essential Duties & Responsibilities
Patient Support
- Greet patients warmly and with compassion, ensuring an excellent patient experience.
- Assist patients in completing necessary forms and documentation, ensuring compliance with registration and check-in processes.
- Verify insurance information, ensuring that patient billing records are accurate and up to date while following standardized verification procedures.
- Provide patients with information regarding available services, policies, and procedures as outlined in patient communication guidelines.
- Assist in resolving patient inquiries and concerns in a courteous and professional manner, escalating issues as necessary per escalation protocols.
- Coordinate with clinical staff to facilitate smooth patient flow and reduce wait times by adhering to practice triage and workflow standards.
Administrative Support & Clerical Documentation
- Greet patients and visitors professionally, ensuring a welcoming and efficient environment while adhering to standardized patient intake procedures.
- Answer and direct phone calls, emails, and other correspondence efficiently, providing accurate information based on established guidelines.
- Schedule, reschedule, and confirm patient appointments following the clinic’s scheduling protocol to optimize provider schedules and reduce no-shows.
- Maintain and update patient records in the electronic medical record (EMR) system, ensuring accuracy and compliance with confidentiality regulations and documentation standards.
- Process incoming and outgoing mail, including sorting, distribution, and responding to correspondence in line with practice guidelines.
- Order, track, and maintain office supplies and equipment, ensuring operational readiness while following inventory management procedures.
- Manage filing systems, both electronic and paper-based, ensuring records are organized, secure, and easily accessible according to the standardized filing structure.
- Assist in preparing and reconciling invoices, billing statements, and payment processing for patient services in compliance with billing procedures.
- Support data entry and record-keeping processes for patient demographics, insurance information, and medical documentation using standardized workflows.
Collaboration & Team Support
- Collaborate with other administrative and clinical staff to streamline office operations and enhance patient experiences
- Follow the enhanced support model’s standardized workflows, policies, and established guidelines to ensure consistency in operations.
- Send referrals and requisitions to appropriate organizations in collaboration with nursing staff
- Participate in team meetings to discuss and improve office processes.
- Ensure adherence to workplace safety protocols, infection control procedures, and office cleanliness standards in line with established policies.
- Provide support to other areas of the office as needed
Required Qualifications
Education
Completion of a secondary school (Grade 12) or equivalent plus up to six months postsecondary training
Knowledge, Skills, & Abilities
- Strong administrative and organizational skills with keen attention to detail
- Proficiency in Microsoft Office and electronic medical record systems (e.g., Epic; experience with similar platforms is an asset)
- Excellent communication and interpersonal skills with a patient-centered and professional approach
- Ability to thrive in a fast-paced environment while managing multiple priorities efficiently
- Sound critical thinking and decision-making abilities
- Strong written and verbal communication skills
- Effective team player with the ability to collaborate across multidisciplinary teams
- Demonstrated ability to handle sensitive and confidential information with discretion
- Ability to consistently demonstrate GHC’s values of respect, kindness, compassion, and accountability in all aspects of work.
Compensation:
$24.38 – $25.36
Union:
CUPE
Positions:
1
Pod Area:
Float
Operations:
Monday to Friday – Business Hours
Weekends & Holidays Off
Selection Process:
Please apply through our ADP Career Centre by July 16, 2025.
Interested applicants are asked to submit a cover letter and resume indicating their qualifications for the position by the application deadline. The ADP Workforce Now Career Centre includes built-in technology that evaluates applications against job posting requirements and assigns a score based on relevant criteria. Those selected for interviews will be required to demonstrate their qualifications and required skills and abilities as outlined above. Group Health Centre is committed to an application and interview process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Human Resources Department at 705-759-5513. We thank all applicants, however only those under consideration will be contacted.
