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City renews accessibility plan

City of Thunder Bay approves 2019-2024 Municipal Accessibility Plan, identifying next steps to remove barriers.
Thunder Bay City Hall 2021
The City of Thunder Bay has approved a new accessibility plan. (Leith Dunick,

THUNDER BAY – The City of Thunder Bay has renewed its accessibility plan, with city staff saying the first version of the plan had helped transform city operations.

The 2019-2024 Multi-Year Accessibility Plan, approved by city council at its March 22 meeting, “outlines the City’s strategies for preventing and removing accessibility-related barriers in city facilities, services, and programs.”

The city created its first accessibility plan in 2013, a new legislative requirement under the Accessibility for Ontarians with Disabilities Act (AODA). That 2014-2019 plan was extended when the pandemic caused delays to the new document.

Municipal accessibility specialist Scott Garner told city councillors around 16 per cent of Ontario’s population has disclosed disabilities.

The city’s Accessibility Advisory Committee has found indications that level is higher in Thunder Bay, he said – perhaps closer to 20 per cent. That could be explained by the city’s role as a regional hub, and its aging population, Garner said.

Accessibility measures ultimately benefit everyone, he emphasized, with the creation of curb cuts on sidewalks a famous example.

Where the city’s first plan was largely focused on catching up with legislated accessibility standards, Garner said the second plan was much more about maintaining ongoing efforts.

“When the first plan was implemented, we were still dealing with a lot of compliance [with] the AODA,” he said. “There’s still lots that we have to do, but everything that’s been spelled out in the AODA up to 2021 has been met or we’re working on it. This plan really is to highlight some of the achievements we’ve attained over the past five years.”

The plan includes an accessibility audit of 16 municipal facilities, conducted in 2019 by Toronto-based consultant Human Space. The audits are typically performed every five years.

The audit identified a total of $8.6 million in upgrades that would be required to bring the facilities up to modern accessibility standards that new builds in Ontario have to follow.

That included $3.2 million in priority one improvements related to safety concerns and significant or total barriers to access, $3.7 million in priority two changes to address less severe non-compliance that can prevent full participation or use of a space, and $1.7 million in priority three upgrades in infrequently used spaces or that only narrowly fail to meet standards.

City hall was found to require the most upgrades to meet current standards ($1.8 million), followed by the Canada Games Complex ($1.4 million), Current River Community Centre ($630,000), Port Arthur Arena ($531,000), Volunteer Pool ($530,000), West Thunder Community Centre ($510,000), and the 55 Plus Centre ($503,000).

Seven other facilities had under $500,000 in upgrades identified (Current River Arena, Delaney Arena, Grandview Arena, Heath Pool, Neebing Arena, North McIntyre Community Centre, West Arthur Community Centre, Widnall Pool).

City departments will refer to the audit when planning infrastructure upgrades, but city staff stressed there’s no legislative requirement to complete the improvements in older facilities.

“This does not mean that City facilities are inaccessible – they met the code of the day, the time in which they were built,” said deputy city clerk Dana Earle. “As the [Ontario Building Code] is amended, facilities are grandfathered in to those changes.”

Coun. Andrew Foulds pushed back slightly on that point, asking for a timeline on improvements to the Current River Recreation Centre, which sits in his Current River ward.

“Presumably the code of today is more reflective of the needs of the people,” he said. “I understand [facilities] were built in a different day with different rules. I’d like to think we’re getting smarter.”

Attitudinal barriers to people with disabilities remain likely the biggest challenge, aside from physical barriers, said Garner.

The city aims to address that with initiatives like customer service and other accessibility training. All Members of Council, employees, volunteers, and contractors must take general accessibility, accessible customer service, and Ontario Human Rights Code training, the city reports.

The accessibility plan was developed in consultation with the Accessibility Advisory Committee. Garner and committee chair Tessa Soderberg said the 2014 to 2019 plan had led to real differences in quality of life.

Continued work on sidewalk ramping and installing audible pedestrian crossing signals are some of the actions identified in the new plan.

Thunder Bay Transit is one of the departments most impacted by the plan. As of 2019, more than 60 per cent of its bus stops were accessible, with around 50 accessible bus shelters installed at busy stops. That work will continue through 2024.

Residents can contact Garner’s office with accessibility concerns by emailing