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City seeks public input on municipal programs and services

Meetings this week will help consultants develop options and recommendations.
Thunder Bay City Hall

THUNDER BAY — The City of Thunder Bay is looking for feedback from citizens on the quality of its programs and services.

Drop-in sessions scheduled for this week are part of a review of municipal operations which city council authorized last March.

Consultants Grant Thornton LLP will host the sessions on Wednesday from 2:00 p.m. to 6:00 p.m. and on Thursday from 8:30 a.m. to 1:00 p.m. in the City Hall lobby.

An online survey is also available until Nov. 1, 2019 on the city's website

Veteran councillors have said they haven't seen this kind of exercise in their nearly two decades in office.

More than 140 program and service areas are under scrutiny.

The city says the review will result in recommendations about the ability of services to meet current and future user needs, and to support the optimal use of resources to provide services efficiently.

Phase One, which is set for completion next month, involves obtaining a better understanding of how "value" is being delivered to the public through city programs and services.

In addition to citizens, the consultants are getting input from city staff, councillors and stakeholder organizations such as the unions representing municipal employees.

They are also examining what other Canadian cities are doing in terms of program and service delivery.

Phase Two, scheduled for completion in June 2020, will assess any possible alternatives to current delivery models, and make recommendations including potential options, costs and benefits.

The review does not directly involve either Thunder Bay Fire Rescue or Superior North Emergency Medical Services, which are undergoing separate studies.