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City to seek citizen satisfaction

The City of Thunder Bay will be conducting the 2017 Citizen Satisfaction Survey over the next two weeks.
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City Hall

THUNDER BAY -- City officials want to know just how satisfied you are living in Thunder Bay. 

The municipality has commissioned public polling company Ipsos to conduct this year's Citizen Satisfaction Survey. The company is expected to contact a random selection of 500 residents older than 18 via telephone. 

The survey will be taking place over the next two weeks and topics will range from ranking the issues facing the community, quality of life, the importance of and satisfaction with municipal services and communication needs. 

Survey results are accurate +/- 4.4 percentage points, 19 times out of 20. 

In addition to the telephone poll, an online survey will also be opened to interested residents. 

“Our experience shows that citizens who are highly engaged with municipal affairs can be disappointed in not being selected to participate in a citizen satisfaction survey,” said Ipsos' Diana MacDonald in a release issued on Tuesday by the city. 

“The online option will allow for an additional source of input for the city to consider and will certainly meet the objective of active engagement for residents.”

The online survey will be available to residents in mid-May.