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Consultants single out 12 city sectors for further review

Human resources, roads, parks, Sister Cities and child care among the areas consultants say need a closer look as the city performs its first service and program review in two decades.
Clemens Rettich
Clemens Rettich, senior manager of business consulting at Grant Thornton LLP, speaks to Thunder Bay city council on Monday, Dec. 2, 2019. (Leith Dunick,

THUNDER BAY – Consultants tasked with conducting the city’s first program and service review in 20 years have identified at least a dozen areas they want to take a deeper dive into to find potential efficiencies.

Representatives from Grant Thornton delivered a 166-page, first phase report to city council on Monday night and said 24 per cent of the city’s overall budget is represented in the 12 areas that need a closer look.

Included on that list are human resources, corporate information and technology, homes for the aged, child care, fleets and facilities services, recreation and culture, parks, roads, solid waste, water works and waste water services, the Sister Cities program and general human resources.

Cost savings are identified as possible in a number of areas, including recreation and culture, parks, roads, solid waste, waterworks and waste water and the Sister Cities program. Revenue opportunities, likely higher user fees, were also identified.

All toiled, the consultants looked at 146 services and programs in five departments and 23 divisions offered by the City of Thunder Bay.

The city was compared to five other similar communities, and input was sought inside and outside of city hall, including an open house where the public had a chance to have a say.

Clemens Rettich, senior manager of business consulting at Grant Thornton LLP, said ultimately it will be up to council on Dec. 16 to decide what they want his firm to dig into more thoroughly going forward.

“This is a review of performance and productivity, organizational structure and budgets,” Rettich told council during an hour-long appearance at city hall.

“Key activities in Phase 2 will include the review of division documents, financial documents, processes, staffing and so on.”

The consultants also recommend the city create a project management officer to streamline project completion.

“We would recommend considering freezing new projects as a more strategic facilities and projects framework is developed,” said Rettich, who touched on the need to reduce urban sprawl and to adopt change management as keys to future success.

Northwood Coun. Shelby Ch’ng said she was among the most skeptical when the report was first announced.

Her stance has eased somewhat now that she’s seen what Phase 1 has to offer.

“After reading this report, I’m pleasantly surprised,” Ch’ng said.

“I’m not a zealot, but I have softened toward the idea of this review.”

Ch’ng said she’s glad the report didn’t include excessive use of the word efficiencies, which could mean job losses and reduced staffing.

“I do sense there is a lot of apprehension by city staff when a report like this hits the table,” Ch’ng said.

At-large Coun. Aldo Ruberto said he’s looking for more specifics.

“I’m looking forward to the second report more than the first. I’m hoping to see specific options that you’re recommending to us,” Ruberto said, adding any information delivered should be backed up with facts and research.

Fellow at-large Coun. Rebecca Johnson said she’s happy with the progress to date.

“I’m pleased with the report because I see this as an opportunity,” said Johnson, council’s resident budget hawk, adding a caveat.

“I’m not happy with everything in this report.”

Coun. Mark Bentz said he’d like to see a closer look at the number of services being offered by the city and questioned consolidation opportunities will be considered in Phase 2.

The Phase 2 report will be brought back to council by June 2020.

“I appreciate this is a first pass,” Bentz said.

Leith Dunick

About the Author: Leith Dunick

A proud Nova Scotian who has called Thunder Bay home since 2002, Leith has been the editor of Thunder Bay Source for 17 years and has served a similar role with since 2009. Twitter: @LeithDunick
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