The Thunder Bay Police has shifted its annual satisfaction survey from the mailbox to the World Wide Web.
The police service has traditionally distributed the annual citizen satisfaction survey through the mail, but in 2010 that method returned less than 200 surveys back to the Balmoral Avenue police station.
This year, police have decided to place the survey only online in an attempt to get more response.
Police Chief J.P. Levesque said the service has generally received positive comments from the public. He said it was important to increase the number of surveys received in order to get a better picture of how well police are doing.
“Last year our response wasn’t great,” Levesque said. “To really get adequate numbers to give us an idea what’s going on in the community, or how people are feeling in the community, we need to bump up our numbers.
“With more surveys, I hope we continue to see that satisfaction and with bigger numbers I think it will give us a truer picture.”
The survey gives directions on areas where they can improve. Levesque said the comments they do receive often request to have more police patrolling the streets and better enforcement on the roads.
Levesque said they would be starting an advertising campaign to bring more awareness to the online survey within the next couple of weeks.
He added it should take people about 10 minutes to complete.
