THUNDER BAY – The Tbaytel Store at the Thunder Centre is closed to walk-in customers until April 6.
But customers can still contact sales associates by phone or through e-commerce to deal with mobility activations, upgrades, warranty and repair.
The municipally owned utility is taking other steps to help customers during the COVID-19 outbreak.
The company is waiving long distance and SMS charges, through May 15, to any customers who are outside the country.
Tbaytel TV subscribers will also be able to enjoy more than 30 of the service’s most popular channels at no additional cost, the company’s way of helping make self-isolation and self-distancing easier to stomach.
Flexible payment plans will also be in place until May 15, for customers who may be experiencing financial challenges due to the coronavirus.
“Tbaytel will be constantly monitoring this situation, following the guidance of Health Canada, provincial agencies and the Thunder Bay District Health Unit and implementing best practices to ensure Tbaytel provides the consistent level of service our customers expect while taking the precautions necessary to protect our employees and our community,” said Tbaytel President and CEO Dan Topatigh, in a release.
