THUNDER BAY – Officials with the City of Thunder Bay are equipping more facilities with cashless options for concessions.
Just weeks after the point of sale units were installed at Fort William Gardens, Matthew Pearson, manager of central support, confirmed the goal is to install the same devices at the Delaney and Port Arthur Arenas -- with additional ones being installed at Chippewa Park for the rides.
“The customer and employee feedback to having the machines has been positive, and I think people are enjoying the increased ability and options to pay now,” Pearson said.
“People found themselves at the arenas with no cash in hand but a card. Now they have the option to use their debit or credit card, which eliminates a trip to the bank or the ATM.”
Pearson said initial feedback regarding the machines going in last month has made other departments within the corporation reach out to examine options for future installations.
When it comes to setting them up and the logistics of doing that, Pearson added “The machines are very user friendly. It’s similar to getting a phone for the first time, and how it walks you through the steps for setting it up and using it immediately.
“Going from cash only to accepting debit or credit payments is the bigger process. Now that we have done the work, we continue to think about how this can grow across other departments.”
Other satellite arenas, provided they have concessions, will also be equipped with the machines in the future.
Point of sale units were also recently installed at the Thunder Bay Community Auditorium.
